09:14, Tue, May 20, 2025 | UPDATED: 09:16, Tue, May 20, 2025
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An outage appears to have hit Spain again (Image: Getty)
Spain has been hit by a communication outage, leaving many internet and landline users unable to use their services. The incident also had an impact on emergency services, prompting blue light organisations in several communities around Spain to issue an alternative number to '112', the local equivalent of Britain's 999.
The issue, which began early on Tuesday, May 20, appears to be linked in network upgrade being carried out by Telefonica, local news outlet El Diario reports. Many internet users appear to have also been impacted by issues, however it is unclear whether they are linked to Telefonica's works. Clients of Movistar and O2, two Telefonica companies, reported fibre optics being down.
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The incident with the Telefonica network that has been causing problems with internet and telephone services in several areas of Spain has not affected the Balearic Islands.
The archipelago's 112 Emergency Service line has not gone down and the Ministry of the Presidency has indicated that the service is operating normally.
Problems with Vodaphone, Orange and other networks reported
Reports of problems with Vodaphone, Orange and Digi are also increasing. These issues are understood to be customers who use Movistar fiber indirectly through these companies.
The Emergències 112CV X account, the GVA Emergency Coordination Center, posted at 7.18am on Tuesday about the incident.
"Incidents in the national communications network outside of 112 Comunitat Valenciana are affecting the 112 service," it said.
"Alternative telephone number 963428000 is enabled."
Like in Aragon, the account posted about 10 minutes ago saying the 112 phone is back in service, but the alternative number will remain active until further notice.
\u26a0\ufe0fIncidencias en la red nacional de comunicaciones ajenas a 112 Comunitat Valenciana est\u00e1n afectando al servicio 112.
Sources from the Aragon government said "it is very difficult to contact emergency centers".
As a result, the regional government has enabled three alternative mobile lines: 683638273, 683134645 and 660705897 to contact the 112 Emergency Service.
Although the 112 number in Aragon was operating normally again after 9am, the government will maintain the three mobile numbers as an alternative until the network is stabilised.
This measure has also been implemented in other regions in Spain, including the Basque Country and the Valencian Community, which have also provided alternative lines.
Users report they have been without landlines and internet since 6am
A user has taken to social media to reveal that he has been without a landline and internet connection since 6am on Tuesday morning (May 20).
The two Telefónica brands involved (Movistar and O2) have provided a predefined customer service message.
Llevo sin internet y linea fija desde esta ma\u00f1ana a las 06:00 he llamado varias veces y me dicen que vendr\u00e1 el t\u00e9cnico ma\u00f1ana...me voy a cambiar a otra compa\u00f1\u00eda como no indenicen bien encima mintiendo diciendo que es generalizado cuando mis vecinos si tienen xd @movistar_es
\u2014 L\u029f0\u02803\u057c\u02363\u2649 (@Ll0r3nt3) May 19, 2025
Many users's internet connections with Movistar and O2 fiber optics are down in different parts of Spain.
Websites including downdetector have produced maps of reports they have received, which suggest problems in Barcelona, Palma, Madrid, Zaragoza, Santiago, Granada, Vigo and many other areas across the country.
These outages have been reported since 6am or 7am.
Upgrade work incident affects landlines and emergency services in Spain
A nationwide telephone network incident in Spain has caused problems since early Tuesday morning.
Upgrade work carried out by Telefonica has caused problems in the 112 services of various administrations, which have provided alternative means of contact.
1 week ago
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